Terms of Service
Last updated: July 20, 2026
These Terms of Service ("Terms") govern your use of the RiftMark website and services. By accessing this website, communicating with us, or engaging our services, you agree to be bound by these Terms.
1. Services
RiftMark provides growth operations services for MEP, AEC, and related engineering firms — including proposal follow-up management, pipeline and CRM organization, reporting, and executive LinkedIn content. Specific deliverables, timelines, and fees are defined in individual proposals or service agreements, which take precedence over these Terms where they conflict.
2. Communications & SMS Terms
By providing your phone number to RiftMark, you agree to receive calls and text messages from us related to your inquiry, appointments, and engaged services. Consent is not a condition of purchase.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply according to your carrier plan.
- You can cancel messages at any time by replying STOP. After you send STOP, we will send a final message confirming your unsubscription; no further messages will follow.
- If you experience issues, reply HELP or email David@rift-mark.com.
- Carriers are not liable for delayed or undelivered messages.
For details on how we handle your data and messaging consent, see our Privacy Policy.
3. Use of the Website
You agree to use this website only for lawful purposes. You may not attempt to disrupt, reverse engineer, scrape, or gain unauthorized access to any part of the site or its infrastructure.
4. Intellectual Property
All content on this website — including the RiftMark name, logo, text, graphics, and design — is the property of RiftMark and protected by applicable intellectual property laws. You may not reproduce or distribute it without prior written consent. Deliverables created for clients are governed by the applicable service agreement.
5. Client Authorization & Access
Where a client engagement involves access to the client's CRM, email, phone systems, or social profiles, that access is limited to the scope authorized in writing by the client. The client remains the owner of its systems, records, and relationships at all times. RiftMark acts on the client's instructions and does not send communications outside the rules agreed at onboarding.
6. Payments & Engagements
Fees, payment schedules, and refund terms for client engagements are set out in each service agreement or proposal. Unless otherwise agreed in writing, invoices are due upon receipt.
7. No Guarantees
While we work to deliver strong results, business development outcomes depend on many factors outside our control. RiftMark does not guarantee specific revenue, response rates, or business results unless explicitly stated in a written agreement.
8. Limitation of Liability
To the maximum extent permitted by law, RiftMark shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or services. Our total liability for any claim shall not exceed the amounts paid to us for the services giving rise to the claim.
9. Confidentiality
Both parties agree to keep confidential any non-public business information shared during an engagement, except where disclosure is required by law.
10. Termination
Either party may terminate an engagement in accordance with the applicable service agreement. Upon termination, RiftMark's access to client systems is revoked and client records remain with the client. We reserve the right to restrict access to the website for any user who violates these Terms.
11. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date reflects the most recent revision. Continued use of the website constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the jurisdiction in which RiftMark operates, without regard to conflict-of-law principles.
13. Contact
Questions about these Terms? Contact us at David@rift-mark.com.